JOB PURPOSE

1. To organize and control all activities related to CR and adapt to IT's process and objective.
2. Golive management and approval (CR and projects of medium and high complexity); analyze and evaluate the impacts of changes to minimize the risks and impacts of the changes caused.
3. Control change activities on IT systems according to VPBank Change Management process.
4. Evaluate and build lessons learned after each release.
5. Proposing continuous improvement of change management activities, in line with the actual conditions of the IT sector

MAJOR ACTIVITIES

1. Organize and plan the process of CR
2. BAU Responsibilities
3. Handles escalated issues; identifies the root cause of failed changes
Initiates both technical and operating changes to improve team members change assessment, department’s working procedures and IT processes
Other tasks

OUTCOMES/ MEASURES

- Make a general plan for CR and project evaluation according to each release period.
- Promote go-live planning for each CR project.
- Plan/incoordinate a pre-CAB meeting (working level discussion) to assess the impact of the project and important CR.
- Plan to review and evaluate go-live results at each release period.
- Process improvement planning, change implementation guidelines for IT
- Analyze and evaluate the impact of CR on Customers, Business Units, IT systems... before go live in Production/Live environment, according to VPBank Change Management process.
- Participating in the incident and CR go-live fail review meetings to find the root cause and lesson learnt for next CR.
- Involve CAB meeting (if CRs under in charge) need get approval from CAB, incoordinate with requester (who raise change) in that meeting for clarify and supporting
- Implement go live approval for eligible CRs, ensuring to minimize negative impacts and incidents caused by the change.
- Summarize assessment of go live activities in the period and build lessons learned for cases of go live failure, causing incident.
- Contributing, analyzing the weak points in the Change Management process, and guiding the implementation to come up with ideas for improvement.
- PIM support: evaluate request privilege account permission to prod system and grant access (available as request from Lead of Change Management team)
- Recommend annual process improvements.
- Proactively identify the issue and organize to resolve issues related to CR activities.
- Work with Change Management Lead to improve CR process continuously.
- Involve with some project related with job: Such as ITSM/CMDB project (if have). 

CAPABILITY REQUIREMENTS

1. Educational Qualifications : Bachelor’s degree (or above) in Banking, IT; ITIL certification is preferable

2. Relevant Knowledge/ Expertise
- Knowledge or ability to learn in IT fields (including but not limited to): IT Operations & Development, IT infrastructure, Applications and/or databases, security information. Having knowledge in Banking and Finance, information technology or risk management. 
- Knowledge of IT products, services & applications in the Banking and Finance industry 
- Knowledge of ITIL, Agile, CMDB is an advantage 
- Experience in Change Management, Project Management, Software Development, Data Analysis in financial institutions 

3. Skills
- Good communication and presentation skills in both Vietnamese and English is prefered
- Good communications, problem solving and management skills
- Can work as an individual or as a team member, under stressful conditions, good teamwork attitude
- Responsible, Proactive and Professional ethic 

4. Relevant Experience
- Total 3 to 5 years of experience and at least 2 years of experience in one of the following fields: change management, software development management, quality management (QA), project management.
- Working experience in the IT department of the financial and banking industry is an advantage. 

5. Required Competencies Team contributor with ability to influence outcomes 

PERKS & BENEFITS

- Attractive compensation package with competitive, performance-based salary and bonuses, totaling 14–18 months of income per year.

- Holiday and Tetr bonuses in accordance with the Bank’s prevailing policies.

- Preferential loan programs offered based on the Bank’s policy at each period.

- Enhanced annual leave entitlements aligned with job grade and position level.

- Full statutory insurance coverage, plus VPBank Care insurance tailored to employee grade and length of service.

- Opportunity to work at a pioneering Bank applying AI & ML to enhance business value across a diverse ecosystem including Banking, Finance, Securities, Insurance, and more.

- Career development in a leading data-driven environment, participating in large-scale big data projects and initiatives that continuously deliver added value to customers.

- Access to training programs aligned with the competency framework for each position.