• Lead and manage end-to-end internal transformation initiatives across Retail Banking  

• Design and develop operating models, processes, KPI frameworks, and governance structures to support transformation programs  

• Coordinate with relevant stakeholders (Head Office, Business Units, Operations, IT, etc.) to ensure aligned and effective execution  

• Monitor project progress, manage timelines and milestones, and ensure delivery against agreed objectives  

• Identify, assess, and manage risks and issues throughout project execution  

• Design and implement performance tracking frameworks, including productivity, cost, and operational efficiency metrics  

• Conduct post-implementation reviews and drive continuous improvement initiatives  

• Drive change management activities, including communication, training, and operational guidelines  

• Act as the central point of contact for stakeholders and provide regular updates to management  

• Ensure all initiatives are aligned with strategic priorities, internal policies, and standards 

1.Educational Qualifications 

Bachelor’s degree in business, Information Technology, or a related field 

2.Relevant Knowledge

• Strong understanding of banking operating models (front–middle–back)  

• Experience in designing or improving processes, operating models, and governance frameworks  

• Familiar with internal business tools (CRM, SPM, dashboards, reporting systems…)  

• Good understanding of project management methodologies (Agile/Waterfall) 

• Strong analytical and structured problem-solving skills  

• Effective stakeholder management across multiple functions  

• Data-driven mindset with a focus on performance and impact  

• Strong communication and presentation skills, especially with senior stakeholders 

5. Others 

• High level of ownership and accountability 

• Proactive and adaptable in a fast-changing environment  

• Strong teamwork and collaboration mindset