Mô tả công việc

• Lead and manage end-to-end internal transformation initiatives across Retail Banking
• Design and develop operating models, processes, KPI frameworks, and governance structures to support transformation programs
• Coordinate with relevant stakeholders (Head Office, Business Units, Operations, IT, etc.) to ensure aligned and effective execution
• Monitor project progress, manage timelines and milestones, and ensure delivery against agreed objectives
• Identify, assess, and manage risks and issues throughout project execution
• Design and implement performance tracking frameworks, including productivity, cost, and operational efficiency metrics
• Conduct post-implementation reviews and drive continuous improvement initiatives
• Drive change management activities, including communication, training, and operational guidelines
• Act as the central point of contact for stakeholders and provide regular updates to management
• Ensure all initiatives are aligned with strategic priorities, internal policies, and standards

Yêu cầu công việc

1. Educational Qualifications

• Bachelor’s degree in business, Information Technology, or a related field

2. Relevant Knowledge/ Expertise

• Minimum 5 years of experience in banking/financial services
• At least 3 years in Project Management, Transformation, or Process Optimization roles
• Experience in internal transformation programs, operational improvement, or performance management initiatives is preferred
• Experience in large-scale, cross-functional program delivery is an advantage

3. Relevant Knowledge/ Expertise

• Strong understanding of banking operating models (front–middle–back)
• Experience in designing or improving processes, operating models, and governance frameworks
• Familiar with internal business tools (CRM, SPM, dashboards, reporting systems...)
• Good understanding of project management methodologies (Agile/Waterfall)

4. Skills

• Strong analytical and structured problem-solving skills
• Effective stakeholder management across multiple functions
• Data-driven mindset with a focus on performance and impact
• Strong communication and presentation skills, especially with senior stakeholders

5. Others

• High level of ownership and accountability
• Proactive and adaptable in a fast-changing environment
• Strong teamwork and collaboration mindset

Quyền lợi được hưởng

• Competitive salary and bonus package
• Staff loan with special interest rates
• Training courses based on the job, Training framework/Learning RoadMap for each position
• Insurance in accordance with Labor laws + VPBank Care insurance for all employees. (insurance covered for family members for entitled employees);
• Annual leave (varied based on job grade)
• Travel allowance
• A dynamic and friendly working environment, full of great opportunities to develop your career and abundant interesting activities to join (Sports competitions, talent contests, teambuilding...)
• Working time: from Monday to Friday & 2 Saturday mornings/month.

Giá trị cốt lõi

1. KHÁT VỌNG
2. CHÍNH TRỰC
3. HIỆU QUẢ
4. KỶ CƯƠNG
5. SÁNG TẠO