IT Operator

1. Managing SLA for list of services, application which provide for managed systems of domains
2. Managing, troubleshoot and resolve issues within a timely manner against SLA requirements.
3. Responsible for the performance, integrity and security of Application
4. Keeping management informed of trouble spots in advance before major problems occur and proposing cost-effective solutions
5. Work closely with the System Analyst, Dev and Architect Teams to assist in Application related duties
6. Participate in written documents, applications operating procedures
7. Follow Operation process and other related process within Vpbank
8. Supporting team to develop or implement the Application.
9. Monitoring, collecting the information, analysis and purpose improvements on Operation to Manager.
10. Provide internal training, guidelines for other members in the Department/team about capabilities of new technology/systems
11. Other assignments assigned by CIO, Head of Center/Department or project Management (in project scope)

1. Trình độ đào tạo

        Educational Qualifications

• Graduate information Technology University…

1. Kiến thức/ Chuyên môn cần có

       Relevant Knowledge/ Expertise

• Experience in leading teams (informal leadership is accepted)
• 1+ Experience with database software/web applications/integration
• Have knowledge of ITIL Operation is an advantage.
• Knowledge of Windows Server, Linux, 'relational database management systems' (RDBMS), 'object oriented database management systems' (OODBMS),  My SQL, SQL, Oracle Database or Non SQL
• Application Backups and Disaster Recovery
• Good analytical incident and problem solving skills
• Good accurate records keeping
• Ability to work well in a fast paced environment, where the technology is constantly changing
• Have to observe how activities are being performed step by step, and then find ways to make each process more efficient.
• An interest in the way organizational processes work
• Expected to have a working knowledge of programming skills. Common programs includes: Visual Basic, Java, UML, Business Software Applications, Web-based technologies.

1. Các kỹ năng/ Skills cần có

• Fluency of English Communication skill
• Good at communication skill
• The ability to work quickly, under pressure and to deadlines
• Initiative and self-confidence
• Managing, planning and negotiating skills
• Be careful, responsible, self-discipline and confidentiality of bank data
• Proactive in finding and resolve problems

1. Các kinh nghiệm liên quan/ Relevant Experience

• Banking domain or Financial Company experiences is recommendation

1. Các năng lực liên quan khác

• Teamwork
• Communication
• Carefulness in operation.
• Can work as individual or as a team member, under stressful condition, good teamwork attitude