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Retail Collection Quality Control Specialist - Ho Chi Minh - TA108

Work Location Ho Chi Minh
Job Level Experienced (Non - Manager)
Job Type Permanent
Qualification Bachelor
Experiences 2 - 5 Years
Salary Competitive
Industry Banking, Transaction Banking Division, Risk Division, Quality Control (QA/QC), Finance / Investment
Deadline to Apply 31/12/2022
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Job Benefit

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

- Perform sample checks including documents checks, phone calls listening, checking records in systems and use operational reports to detect problem in adherence to policies and manuals for collection team.

- Ensure collection and storage sufficient information for collection quality control review.

- Based on the quality control findings propose changes in policies/ manuals to mitigate personal operational risk.

- Provide feedback to operational departments and policy makers about execution problem and/or gaps in documents, systems.

- Provide score based assessment of operational staff for KPIs and incentives

- Keep track of finding results  to ensure the quality improvement of execution departments.

- Other ad-hoc Quality Control requests.

Job Requirement

- University degree, preferably in Finance, Banking, Economy

- At least 2 years experience in banking, preferably in Retail credit operations (Collection quality control )

- Knowledge of all credit cycle processes

- Experience in conducting audits, Analytical, judgmental thinking

- Good communication skills, intermediate english Level

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