Application Operation Specialist (LOS Domain) - Hà Nội - TA150

• End-to-end responsible for development and operation of the Loan Origination Product, including but not limited to Loan Origination System for Retail Customer, Loan Origination System for Corporate Customer, Internal Credit Bureau System and other directly related systems in this domain
• Research about service related to this domain.
• Support design, develop, and deploy soulutions to actualize requirement analysis results in order to build up applications that can meet business requirements of this domain.
• Study and upgrade application versions following recommendation from application providers related to this domain.
• Manage testing data, tool and environment related to this domain.
• Self-perform (or cooperate with vendors to perform) application performance tests related to this domain.
• Install, manage and operate application systems related to this domain.
• Manage vendors, services quality of vendors/other service providers related to this domain and take full responsibility on their services.
• Level 2 and Level 3 support for the corresponding systems in this domain, which provides expertise to fulfill all customer requests, according to the IT Service SLA.
• Being responsible to resolve and/or managing other domain lead to resolve incidents and problems related to customer in this domain in a timely manner, which minimize the business lost.
• Collect and report statistics regarding status and performance of relevant SLA/OLAs.
• Maintain stability, availability and quality of services related to this domain. Perform regular maintenance as per recommendations for relevant system applications.
• Proactively propose IT service process improvements, changes in system, business process changes related to this domain

1. Educational Qualifications

• Graduated as a Bachelor of IT, Computer Science

2. Relevant Experience

• 7+ years’ experience IT Support Experience
• IT Developer Experience
• 5+ years’ experience with database software/web applications
• 3+ years’ experience with MS SQL Server, Oracle, Java, PL/SQL, T-SQL
• High Availability Experience
• Understanding of the operation, the nature and scale of the VPBank's business

3. Relevant Knowledge/ Expertise

• Advanced Knowledge about AIX& JBOSS
• MS SQL Server, Oracle, up to and including 2012, 11GR2
• Knowledge of relational database management systems' (RDBMS), 'object oriented database management systems' (OODBMS)
• Java/Enterprise application performance tuning and best practices
• Expected to have a working knowledge of programming skills. Common programs includes: Visual Basic, Java, UML, Business Software Applications, Web-based technologies.

4. Skills

• An ability to assess each customer/employee's IT knowledge levels
• Ability to work well in a fast paced environment, where the technology is constantly changing
• An interest in the way organizational processes work
• Understand and analyze the capability of VPBank's Databases System

5. Others

• English 4 skill upper level intermediate
• Advanced Knowhow about ITIL