Trưởng Phòng Quản Trị Hiệu Suất - Hà Nội - TA085

1. Performance Management & Analytics:
• Issue-focus analysis: Perform data analytics to identify trends & underlying patterns & provide recommendations to support business decision making.
• Lead the design and implementation of analytics projects/ data sharing/ analytics exercises within OPS division.
• Advise project owners/managers performance management methods, conduct post-launch evaluation for strategic & critical functional projects and initiatives/process.
• Conducts KPI assessment for the Division and underlying departments.
• Lead the design and implementation of unit cost model within OPS Division
2. Dashboards/ Report/ Warehouse/ Data Services:
• Design, Manage & Review periodic report/ dashboard (monthly, weekly, daily…) and provide data services to ad-hoc requests to support the Division Head and stakeholders of the Division.
• Continuously & actively identify areas of potential improvement/ simplification/ automation and implement these changes for dashboards/ reports/ warehouse/ data services to enhance operations & team productivity, capacity.
• Be the PIC from OPS team to work with relevant stakeholders (BI center, Data Analytics & Insight, IT, etc.) regarding operations data rules, data extraction, data mart.
3. Team Management & Development
• Ensure all team members are motivated, challenged by proper task allocation, talent
identification & development, coaching & mentoring, team engagement activities.
4. Stakeholder Management
• Deliver satisfactory stakeholder management & influencing, maintaining good relationship with other department & divisions: departments in OPS, BI Center, IT, Business departments, Project Management Office, Finance,…

• University Graduate Major: Economics/ Management/Banking/ Finance
• At least 3 years in Banking industry, in which at least 1 year working in Operations of a bank.
• Having knowledge & experience at Planning/ Performance Management/ Analytics role in Financial service is an advantage.
• Good understanding of data modelling and prediction.

• Strong critical & analytical thinking
• Logical & Assertive communication
• Influencing skill
• Curiosity, Agility, High Adaptability to VUCA contexts & demanding stakeholders
• Passionate, proactive, self-motivated

BENEFITS

• Attractive income, competitive salary and bonus according to ability
• Bonus on Holidays and New Year (according to banking policy from time to time)
Get preferential loans according to the bank's policy from time to time
• Attractive leave mode according to job rank
• Compulsory insurance according to labor law & VPBank care insurance for employees depending on rank and working time
• Participate in training courses depending on the Training Framework for each position
• Working time: Monday - Friday & Saturday morning (two Saturday mornings/month off)
• Dynamic, friendly working environment with many opportunities for training, learning and development; participate in many interesting cultural activities (sports event, talents, teambuilding activities...)