Senior Change Management Officer/ CVCC Cung cấp dịch vụ CNTT - TA150

1. Organize and plan the process of CR

- Make a general plan for CR and project evaluation according to eachrelease period.

- Promote go-liveplanning for each change requests.

- Plan/coordinate a pre-CABmeeting (working level discuss) to assess the impact of the project andimportant CR.

- Plan to review and evaluate go-live results at each release period.

Process improvement planning, change implementation guidelines for IT

2. BAU Responsibilities

- Analyzeand evaluate the impact of CR on Customers, Business Units, IT systems before implementationin Production environment, according to VPBank Change Management process.

- Participatein the incident and CR go-live fail review meetings to find the root cause andlesson learnt for next CR.

- Toconduct CAB meetings for approval from stakeholders and co-ordinate with therequesters.

- Implementgo live approval for eligible CRs, ensuring to minimize negative impacts andincidents caused by the change.

- Summarizeassessment of go live activities in the period and build lessons learned forcases of go live failure, causing incident.

- Contributing,analyzing the weak points in the Change Management process, and guiding theimplementation to come up with ideas for improvement.

3. Handles escalated issues; identifies theroot cause of failed changes

- Recommend annual process improvements.

- Document lesson learned and share with the team.

1. Trình độ Học vấn/ Educational Qualifications

Bachelor’s degree (or above) in Banking, IT; ITIL certification ispreferable

2. Kiến thức/ Chuyên môn Có Liên Quan

Relevant Knowledge/ Expertise

- Knowledge orability to learn in IT fields (including but not limited to): IT Operations& Development, IT infrastructure, Applications and/or databases, securityinformation. Having knowledge about Banking and Finance, information technology,risk management.

- Knowledge of ITproducts, services & applications in the Banking and Finance industry

- Knowledge of ITIL,Agile, CMDB is an advantage.

- Experience inChange Management

3. Các Kỹ Năng/ Skills    

- Good communicationand presentation skills in both Vietnamese and English

- Good communications,problem solving and management skills.

- Can work as an individual or as a team member, under stressful conditions,good teamwork attitude.

- Responsible, Proactive and Professional ethic