CVCC Quản lý sản phẩm - Quản lý Danh mục thẻ - HCM - TA137

Card attrition management

• Implement attrition activities relating to card renewal and upsell for existing customer.
• Manage periodic reports relating to attrition rate and retention activities.
• Coordinate with supporting unit to ensure customer experience and reduce attrition rate.
• Perform analysis relating to product, customer, market, etc, to build up retention strategy.
• Support business units in issues of policy and operating process.

System management

• Manage and control system and propose solutions to improve operational efficiency.
• Enhance existing process using automation and digitization.

Other jobs as assigned or requested

Background

• Bachelor's degree in Banking, Finance, Economics, Business Administration, or equivalent combination of education and experience.
• Experience with portfolio/attrition management, process enhancement, system management. At least 3 years in credit card portfolio management.
• Knowledge of credit card and other banking products/services, Retail Banking market, Card business model, and customer needs.

Skills:

• Language requirement: English.
• Strong demonstration of interpersonal and communication skills with internal partners and external contacts and partners.
• Advanced skills in data analysis and visualisation.

BENEFITS:

• Attractive income, competitive salary and bonus according to ability
• Bonus on Holidays and New Year (according to banking policy from time to time)
• Get preferential loans according to the bank's policy from time to time
• Attractive leave mode according to job rank
• Compulsory insurance according to labor law & VPBank care insurance for employees depending on rank and working time
•  Participate in training courses depending on the Training Framework for each position
• Working time: Monday - Friday & Saturday morning (two Saturday mornings/month off)
• Dynamic, friendly working environment with many opportunities for training, learning and development; participate in many interesting cultural activities (sports event, talents, teambuilding activities...)